An international P2P ecosystem of services with fair pricing. It helps people get things done in education, startups, creative industries and sports, and supports vulnerable groups

Project Type

CJM, competitive analysis, user research and interface design

Role

Senior Product Designer

240

46

2

749

million app

downloads

countries

billion

trips

cities

two projects:

my contribution

to Trust & Safety

Led a series of CJM sessions: the team produced 100+ ideas and 30 safety hypotheses.
In-depth interviews and incident reviews: NPS +7 pp.
Designed the Safety Center and streamlined key flows: incident response time fell by 94%, and abandoned safety flows fell by 18%.

CJM: Trust & Safety

A deep dive into user needs for the whole product team

30+ features

handed over to development